Shipping Rates and Policies

Where do iShop-Mall products come from ?

iShop-Mall is headquartered in the United Kingdom, we have warehouses in both the UK and US where we forward goods that are purchased from our suppliers. We only sell 100% genuine authentic goods from world renowned brands. All purchases made on iShop-Mall.com will travel through one of our global warehouses and fly to your country using our own shipping service allowing us to ensure a high level of customer service and fast delivery speed.

What is the cost of shipping?

Shipping is free on our site to an iShop-Worldwide pickup location, alternatively you can select door delivery to Lusaka for an additional 5 GBP at checkout. Please confirm with your local iShop-Worldwide office to confirm if your address is available for door delivery before selecting this option. 

What about duties and taxes?

All iShop-Mall products are exported from either the UK or US and must clear customs prior to being made available for delivery. By purchasing goods from iShop-Mall, you authorize our agents to act on your behalf to clear the products with the local customs office and there may be additional charges on top of what you have paid iShop-Mall for the products. In Zambia the duty and tax free limit for international online purchases is $500 USD or 6000 kwacha, this means if your total purchase is under that amount then you will likely not pay any duties and taxes. If the total purchase is OVER $500 then you may be subject to additional duties, taxes, and clearance charges for import.

How long will it take to receive my order?

You can expect your order to be ready for collection within 8-12 days, after placing the order it will first stop at one of our warehouses so we can check the contents and then update the product as "shipped". You have the opportunity to cancel your order prior to the goods being dispatched.

Will tracking information be available?

Yes, once the goods are exported from our warehouse you will receive an email with the tracking link so you can follow your order from the US or UK to your country via iShop-Worldwide. You will also be notified when it is available for pickup or if we need any additional information.

Where will I pickup my shipment?

Lusaka Area Shipments

We have partnered with Caribou-Shop in the Garden City Mall in Lusaka, all Lusaka area shipments will be available for pickup at this location. You can also visit this location for any help shopping on iShop-Mall.com or to speak with our local customer service representatives. 

Rest of Zambia Collection Points

https://www.ishop-worldwide.com/zambia-delivery/

LUSAKA – iShop-Worldwide / Online Express Head Office

ONLINE EXPRESS
Plot 4093 Chipushi Road, Off Chila Road,
Sunningdale,
Lusaka
Email: zambia@ishop-worldwide.com
Tel: +260 211 257 009 / 257 682
Mobile: +260 954 306 861 / 0963 088 749

KITWE

Online Express Limited
Subdivision No. 1,
Stand No. 3477,
House No. 42,
Kantanta Street,
Nkana East,
Kitwe
Tel: +260 963499713

NDOLA

Tazara Minute House,
Ground Floor Room 10,
Buteko Avenue,
Ndola
Contact: Chrispin
Tel: 0966940804 / 0955548327

Our Authorized Agents

CHINGOLA – Agent Collection Point

Room 1 B Stezim Properties
Kabundi/Kitwe Road
Chingola
Contact: Julius Mbewe
Mobile: 0966908977 / 0955908977
Tel: 0212310601

CHIPATA

Contact: Emily Tembo
Tel: 0977697454

CHOMA – Agent Collection Point

Livingstone Road Opposite Total Filling Station
Ngoma Complex
Choma
Contact: Regina Chanda
Tel: 0977/955/966 868054

KABWE

Contact: Yvonne Musolo
Tel: 0979936852

KALOMO

Contact: Brian Kanyanta
Tel: 096649 9299 / 0955

KASAMA

Contact: Alice Mubanga
Tel: 0977713619

LIVINGSTONE – Agent Collection Point

Romi’s Boutique,
Living Inn Business Centre, former Old Livingstone Hotel
Shop 109 John Hunt Way ,
Livingstone
Contact: Roy Masenga
Tel: 0977586225
Contact: Mito
Tel: 0977612747

LUSAKA – CBD (Agent)

Online Express Limited
LMS Complex,
Plot 475,
Chachacha,
Lusaka
Tel: +260 970 292770

LUSAKA – GARDEN CITY (Agent)

Online Express Limited
Clock Tower Paint & Tiles
Shop No. 4C,
Airport Round About,
Lusaka
Tel: +260 976 872707

MANSA

Contact: Moses Maplanga
Tel: 0971534152

MAKENI – Agent Collection Point

Plot 2062/M
Behind York Farm
Makeni
Email: rozviljoen@gmail.com
Contact: Roslyn
Tel: 0962564121

MAZABUKA

Contact: Silvester Phiri
Tel: 0965-653250

MKUSHI

Shop number 1 Behind MTN
Opposite Lake Harvest
Contact: Rodgers Chama
Tel: 0970199606/0976709009

MONGU

Contact: Maranatha Mwaba
Tel: 0977 138559

MPIKA

Contact: Kelvin Mumbi
Tel: 0977694676

MFUWE

Contact: Felicity Hide
Tel: 0962345590

SOLWEZI – Agent Collection Point

Room No 14, BUMI House next to Mema House.
Contact: Chali
Tel: 0976245200/096634371