Where do iShop-Mall products come from ?
iShop-Mall is headquartered in the United Kingdom, we have warehouses in both the UK and US where we forward goods that are purchased from our suppliers. We only sell 100% genuine authentic goods from world renowned brands. All purchases made on iShop-Mall.com will travel through one of our global warehouses and fly to your country using our own shipping service allowing us to ensure a high level of customer service and fast delivery speed.
What is the cost of shipping?
Shipping is free on our site, we have partnered with local delivery agents and built the shipping and handling into the price of the products
What about duties and taxes?
All iShop-Mall products from overseas and must clear customs prior to being made available for delivery. By purchasing goods from iShop-Mallyou authorize our agents to act on your behalf to clear the products with the local customs office and there may be additional charges on top of what you have paid iShop-Mall for the products. In Zambia the duty and tax free limit for international online purchases is $500 USD or 6000 kwacha, this means if your total purchase is under that amount then you will likely not pay any duties and taxes. If the total purchase is OVER $500 then you may be subject to additional duties, taxes, and clearance charges for import.
How long will it take to receive my order?
You can expect your order to be ready for collection within 8-12 days, after placing the order it will first stop at one our warehouses so we can check the contents and then update the product as "shipped". You have the opportunity to cancel your order prior to the goods being dispatched, see our Returns and Replacement and Payment Options for FAQ and more details.
Will tracking information be available?
Yes, once the goods are exported from our warehouse you will receive an email with the tracking link so you can follow your order from the US or UK to your country. You will also be notified when it is available for pickup or if we need any additional information.
Where will I pickup my shipment?
Lusaka Area ShipmentsWe have partnered with Caribou-Shop in the Garden City Mall in Lusaka, all Lusaka area shipments will be available for pickup at this location. You can also visit this location for any help shopping on iShop-Mall.com or to speak with our local customer service representatives.
Rest of Zambia Pickups
Online Express Limited
42 Kantanta Street
NDOLA - Agent Collection Point
Tazara Minet House
Room 10 Ground Floor
Buteko Ave next to ZESCO
Contact: Chrispin 0966940804 /0955548327
CHINGOLA - Agent Collection Point
Room 1 B Stezim Properties
Contact - Julius Mbewe 0966908977/0955908977/0212310601
LIVINGSTONE - Agent Collection Point
Living Inn Business Centre, former Old Livingstone Hotel
Shop 109 John Hunt way ,
Roy Masenga 0977586225/0977586225
MAKENI - Agent Collection Point
Behind York Farm
Contact: Roslyn 260962564121
SOLWEZI - Agent Collection Point
Collection Point is Room No. 1, BUMI HOUSE next to Mema House along the way to Solwezi Stadium
Contact Chali +260976245200/+260955085343/+260966343717
CHOMA - Agent Collection Point
Livingstone Road Opposite Total Filling Station
Contact: Regina Chanda 0977/955/966 868054
MFUWE - Agent Collection Point
Chunyu Plot, Mnkhanya
Box 97, Mfuwe
Tel. +260 216 245133
Cell +260 962 345590
MAZABUKA 0965-653250/0960496501 Viena/Silvester
MANSA- 0971534152 Moses Mapulanga
MONGU 0977 138559 Maranatha
MKUSHI 096299908 Cyrus Chitu
KABWE 0979-936852 Yvonne