Shipping Rates and Policies

Where do iShop-Mall products come from ?

iShop-Mall is headquartered in the United Kingdom, we have warehouses in both the UK and US where we forward goods that are purchased from our suppliers. We only sell 100% genuine authentic goods from world renowned brands. All purchases made on will travel through one of our global warehouses and fly to your country using our own shipping service allowing us to ensure a high level of customer service and fast delivery speed.

Where do Zebravo products come from ? Shipping Info.

What is the cost of shipping?

Shipping is free on our site, we have partnered with local delivery agents and built the shipping and handling into the price of the products

What about duties and taxes?

All iShop-Mall products from overseas and must clear customs prior to being made available for delivery. By purchasing goods from iShop-Mallyou authorize our agents to act on your behalf to clear the products with the local customs office and there may be additional charges on top of what you have paid iShop-Mall for the products. In Zambia the duty and tax free limit for international online purchases is $500 USD or 6000 kwacha, this means if your total purchase is under that amount then you will likely not pay any duties and taxes. If the total purchase is OVER $500 then you may be subject to additional duties, taxes, and clearance charges for import.

How long will it take to receive my order?

You can expect your order to be ready for collection within 8-12 days, after placing the order it will first stop at one our warehouses so we can check the contents and then update the product as "shipped". You have the opportunity to cancel your order prior to the goods being dispatched, see our Returns and Replacement and Payment Options for FAQ and more details.

Will tracking information be available?

Yes, once the goods are exported from our warehouse you will receive an email with the tracking link so you can follow your order from the US or UK to your country. You will also be notified when it is available for pickup or if we need any additional information.

Where will I pickup my shipment?

Lusaka Area Shipments

We have partnered with Caribou-Shop in the Garden City Mall in Lusaka, all Lusaka area shipments will be available for pickup at this location. You can also visit this location for any help shopping on or to speak with our local customer service representatives. 

Lusaka delivery by Zebravo

Rest of Zambia Pickups

delivery to rest of Zambia by Zebravo


Online Express Limited

42 Kantanta Street

Nkana East


Contact: 0972022328

NDOLA - Agent Collection Point

Tazara Minet House

Room 10 Ground Floor

Buteko Ave next to ZESCO

Contact: Chrispin  0966940804 /0955548327

CHINGOLA - Agent Collection Point

Room 1 B Stezim Properties

Kabundi/Kitwe Road


Contact - Julius Mbewe 0966908977/0955908977/0212310601

LIVINGSTONE - Agent Collection Point

Romi's Boutique,

Living Inn Business Centre, former Old Livingstone Hotel

Shop 109 John Hunt way ,   


Roy Masenga 0977586225/0977586225


MAKENI - Agent Collection Point

Plot 2062/M

Behind York Farm



Contact: Roslyn 260962564121


SOLWEZI - Agent Collection Point

Collection Point is Room No. 1, BUMI HOUSE next to Mema House along the way to Solwezi Stadium

Contact Chali +260976245200/+260955085343/+260966343717

CHOMA - Agent Collection Point

Livingstone Road Opposite Total Filling Station

Ngoma Complex


Contact: Regina Chanda 0977/955/966 868054


MFUWE - Agent Collection Point

Felicity Hide

Bakabaka Ltd

Chunyu Plot, Mnkhanya

Box 97, Mfuwe


Tel. +260 216 245133

Cell +260 962 345590


CHIPATA  0977697454

MAZABUKA 0965-653250/0960496501  Viena/Silvester

MPIKA-0977694676 MUMBI

MANSA- 0971534152 Moses Mapulanga

MONGU 0977 138559  Maranatha

MKUSHI 096299908 Cyrus Chitu

KABWE 0979-936852 Yvonne