Payment Options

How do I pay for products?

We accept all major online payment options including Visa, Mastercard, American Express, and Paypal. In the future we hope to add additional local payment types.

Is my credit card safe on

Yes, we adhere to highest standards in online payment protection, your information is secure with our PCI compliant payment providers.

Cancellation Policy

You may cancel your order at any time via email if your goods have not yet been dispatched, if your goods have been dispatched then please refer to our Delivery and Returns policy. See our Terms of Use for more information

Refund Policy

We will offer a full refund to your original payment method within 7 days if we fail to deliver the correct product in good condition at time of pickup. When collecting your shipment please check to ensure it is the correct item and the contents are not damaged, if there is an issue please refuse to collect and immediately inform our support team by contacting us here or emailing us at

​Refunds are NOT offered if you do not like the item, do not need it anymore, it does not fit properly, does not meet your expectations, or if it ceases to function properly after you have collected it.

​Shipments will only be released to the person with a matching name on delivery details from at time of order and proof of identification will be required to collect. iShop-Mall is not the manufacturer of any products we sell and cannot provide any post-sale refunds for defects however we can assist with directing you to contact details for repairs or warranty claims if needed. Please see our Returns and Replacements page for more information.