How to Shop

Who is iShop-Mall? is a new division of, a trusted express shipping provider servicing the African market with import services from the UK and US. 

Why shop on iShop-Mall?

We have partnered with the best UK and US suppliers to bring 100% authentic goods to Africa with shipping provided by Instead of purchasing on another website and using a forwarding service, you can buy from iShop-Mall and we will send the products to Africa for you to collect. ​

What if I want to return my order?

We offer a satisfaction guarantee that you will receive exactly what was ordered and the product will be delivered in good condition but we do not offer return service or exchanges for products that you do not like / do not fit properly. Please see our complete TERMS OF USE and our RETURNS POLICY

When will I receive my item and how will it be delivered?

In order to provide free shipping and excellent delivery service to Africa, we have partnered with local agents and delivery companies. Your products will come from either a US or UK supplier and your goods will be ready for local pickup within 9-12 days. You will be provided with a tracking link to track your order once it leaves our warehouse. Please see our Shipping Rates and Policies page to see where you will be able to collect your purchase.

How do I pay?

We only accept online payment prior to shipping, currently we accept all major credit cards including Visa, Mastercard, American Express, as well as Paypal. In the future we will be adding additional payment types. Please note for high value orders, someone from our customer service team may contact you to collect more information prior to processing your order, for more info see our Payment FAQ.

Do you offer COD (cash on delivery) ?

Sorry not at this time, but please be assured you will receive what you ordered and you will be pleased with your customer service experience.

What about duties and taxes?

All iShop-Mall products come from overseas and must clear customs prior to being made available for collection. By purchasing goods from iShop-Mall, you authorize our agents to act on your behalf to clear the products with the local customs office and there may be additional charges on top of what you have paid iShop-Mall for the products. In Zambia the duty and tax free limit for international online purchases is $500 USD or 6000 Kwacha, this means if your total purchase is under that amount then you will likely not pay any duties and taxes. If the total purchase is OVER $500 then you may be subject to additional duties, taxes, and clearance charges for import.

Will the electronics products work in my country?

All products on iShop-Mall are shipped from the US or UK, it is the responsibility of the buyer to have the correct local power adapters and converters available to use the products. If you do not have them, please contact us and we will be able to advise where to locate them.

I need help, how can I contact iShop-Mall?

If you have any questions about how to order or need any help with an existing order please do not hesitate to CONTACT US or send us an email at

We aim to create the best online shopping experience in Africa, please let us know how we are doing and what else we can do better!